Terms of Service
Last updated: 2026-09-21 · Version: v1.0
1. Acceptance of Terms
By accessing or using the AXIS KYC platform (“the Service”), operated by AXIS KYC (“the Company”, “we”, “us”, or “our”), based in the United Arab Emirates, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use the Service. By creating an account, you confirm that you have the legal authority to enter into this agreement on behalf of yourself or the organisation you represent.
2. Description of Service
AXIS KYC is a multi-tenant Software-as-a-Service (SaaS) platform that provides Know Your Customer (KYC), Anti-Money Laundering (AML), and Customer Due Diligence (CDD) tools for regulated businesses. The Service includes, but is not limited to: customer profile management, identity document verification, sanctions and PEP screening, risk scoring and assessment, compliance certificate generation, audit trail and reporting, and workflow management for ongoing monitoring.
3. Account Registration & Security
You must provide accurate, complete, and current information when registering an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access or security breach. We reserve the right to suspend or terminate accounts that provide false information or violate these Terms. Each tenant organisation is responsible for managing its own users, roles, and permissions within the platform.
4. User Responsibilities
You are responsible for ensuring that all data entered into the Service is accurate and up-to-date. You agree to use the Service only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations, including but not limited to anti-money laundering legislation, counter-terrorism financing regulations, and data protection laws applicable in the UAE and your jurisdiction. You must not use the Service to process data of individuals without proper legal basis or consent, submit fraudulent or misleading information, attempt to circumvent security measures or access other tenants’ data, reverse-engineer, decompile, or disassemble any part of the Service, or use the Service in any manner that could damage, disable, or impair its operation.
5. Data Handling & Compliance
The Service processes sensitive personal and financial data on behalf of tenant organisations. Each tenant acts as the data controller for the customer data it processes through the Service, and the Company acts as a data processor. Data is logically isolated between tenants using row-level security, ensuring that each organisation can only access its own data. You acknowledge that compliance with applicable data protection and AML regulations remains your responsibility as the data controller. The Company provides the tools and infrastructure to support your compliance obligations but does not provide legal advice. Privacy Policy.
6. Screening & Risk Assessment
The Service provides automated screening against sanctions lists, PEP databases, and adverse media sources, as well as automated risk scoring. These tools are provided as decision-support aids. Final compliance decisions, including customer onboarding, enhanced due diligence, and suspicious activity reporting, remain the sole responsibility of the user and their organisation. The Company does not guarantee the completeness or accuracy of third-party screening data sources and shall not be held liable for decisions made based on screening results.
7. Intellectual Property
All intellectual property rights in the Service, including software, design, trademarks, and documentation, are owned by the Company or its licensors. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose during the subscription period. You retain ownership of all data you upload to the Service.
8. Service Availability & Support
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify users of planned downtime in advance. Support is provided during business hours (UAE time) via the contact channels specified in your subscription agreement.
9. Fees & Payment
Access to the Service is subject to the fees outlined in your subscription agreement. Fees are due as specified in the agreement and are non-refundable unless otherwise stated. We reserve the right to modify pricing with reasonable advance notice. Failure to pay fees may result in suspension or termination of access to the Service.
10. Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service. The Company’s total liability for any claim arising from the Service shall not exceed the fees paid by you in the twelve (12) months preceding the claim. The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Indemnification
You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.
12. Termination
Either party may terminate the subscription in accordance with the terms of the subscription agreement. We may suspend or terminate your access immediately if you breach these Terms, fail to pay applicable fees, or if required by law or regulatory authority. Upon termination, your right to access the Service ceases immediately. You may request export of your data within thirty (30) days of termination, after which we may delete it in accordance with our data retention policies and applicable legal requirements.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or through a notice within the Service at least thirty (30) days before they take effect. Your continued use of the Service after such changes constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.
14. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates. The parties agree to attempt to resolve any disputes amicably before resorting to formal legal proceedings.
15. Contact
For questions or concerns regarding these Terms of Service, please contact us at: info@axiskyc.ae
AXIS KYC · info@axiskyc.ae